Refunds will not be issued for the following reasons:
• an item is known to be faulty at the time of purchase
• you no longer want an item (e.g. because it is the wrong size or colour)
• if labels, maker’s marks, or anything identifying or adding provenance to an item have been removed
• an item has been damaged by trying to repair it or getting someone else to do it.
Online, mail and phone order sales:
• customers who purchase from us via online have the right to cancel an order even if the goods are not faulty within 14 days of the invoice date (whether payment has been made or not)
• we will issue a refund to customers if you have told us within 14 days of receiving your goods that you want to cancel. You have another 14 days to return the goods to us once you have told us.
• it is your responsibility to arrange and pay for the return of that time if the item is not faulty. If the item purchased is faulty, “Hall of Finds” will reimburse shipping costs.
• Any additional customs and tax payments are the responsibility of the buyer, we will not reimburse these.
• we will refund you within 14 days of receiving the goods if they return in the condition they were purchased in. Please see first paragraph above
• the refund issued will be the cost of the item only excluding packing/delivery costs of sending the item to you originally.
• we only accept returns from the person who bought the item
• Any refund will be processed via the original payment method
• “Hall of Finds” are not responsible for delays due to customs.
Repairs and replacements
• if you have ‘accepted’ an item, but later discover a fault, we will repair or replace it.
• definition of acceptance is as follows:
- you have told us you have accepted it (having had enough opportunity to inspect the item before confirming you have received it)
- altered the item
• you are entitled to reject the item after it has been repaired or replaced.
• we will repair or replace an item if a customer returns it within 6 months – unless we can prove it was not faulty when purchased
• we can ask you to prove an item was faulty when you bought it if you ask for a repair or replacement after 6 months